You are running your own bed & breakfast? A little hotel? A tour company? You are the communication director of an important hotel chain?
You probably care about customer satisfaction. If so, I’m sure that you read travel magazines and newspapers searching for reviews and comments about your company. Who’s saying what will help you fix what goes wrong and focus on what makes your company what you want it to be.
You already know that Internet is the largest source of information on earth. People already write about your company. Do you know what they are saying? On what sites could they be talking about you? How can you track this information? What should you do with it?
Where do people talk about the company?
- Blogs
- Forums
- Hotel/Tour/etc. reviews sites
- Travel websites (Wikitravel, Road66)
- Travel agencies website
How can I find people talking about the company?
- When people make links to your […]
Published by Mathieu
Continue reading: A Quick Guide to Know What They Say About You
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