Vacances Maestro Ceases Activities - They Forgot to Tell Their Customers

After only 3 months of operations, Vacances Maestro has ceased activities since this morning. Vacances Maestro was offering a range of vacation destinations and products with departures from Jean Lesage International Airport.
Because of that, there are actually 1645 Maestro’s customers outside the country wondering how they will get home and hundreds of customers who bought packages for the next weeks who would like to know if they will get their money back… and how.
In this kind of situation, as a customer, I always refer to the company to get information I need and to answer my questions. In fact, Maestro should give travellers all the information they need. I guess the staff of the customer service do the best they can but I don’t understand why they didn’t use Internet to communicate with their customers so far?
What should Maestro do?
They should remove the actual website and create a simple page […]

Published by Mathieu
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